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I was a walk in customer looking for a dress to attend a wedding. I wanted something off the rack. The sales woman was very helpful. She pulled many dresses to try. I finally found one. All is well! I set up a fitting appointment for alterations. I arrived and checked...
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2.4
#1086319
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Walked into the Downers Grove location because my friend found her dress from there and had nothing but good things to say so I thought I would go in and check out the dress in the window. Walked in excited and overwhelmed and asked if someone could direct me where to...
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Anonymous
Anonymous

Well they say online to make an appointment so its your own fault.

1.0
Escanaba, Michigan
#941844
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I recommend no one and I mean no one go to house of brides. For bridesmaid dresses I had so many problems with them. Dealing with different girls there. Only one girl knew what she was doing. My bridesmaids paid there dresses off in March and they NOW JUST came in. MY...
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Plano, Illinois
#939837
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House Of Brides Customer Care Review

House Of Brides
#1009982
4.9
Details
I would recommend this business to anyone! I received great customer service and help making design decisions! They have a wonderful variety and I found exactly what I wanted when I went there! I know they will be great for proms too! Mona
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House Of Brides Online Order Review

House Of Brides
#822089
1.0
Details
Dodging calls and emails, saying it takes 30 days an online order. This is ludicrous. I have never experienced worse customer service in my life. DO NOT BUY FROM THIS COMPANY
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Wedding Dress Review

House Of Brides
#643805
1.0
Details
Hope you get your dresses in time for your wedding!!
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Customer service
The only reason I am giving one star is because they make you. I had nothing but problems from payment not being applied to my dress, to rudeness, to being misinformed. I finally called today to tell them I would like to have my card refunded and I would be going else...
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1.0
I didn't like
  • Ignore calls
  • Hung up on me
  • Manager used foul language
#923184
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They immediately took my money for a dress they advertised, but do not have. In fact, according to ***, they don't actually have ANY dresses. "We receive most of our goods from the designers direct. Items may become unavailable or be discontinued by the designer...
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1.0
#816160
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I received my dress exactly 4 days before my wedding. No I am not kidding. The dress I received was poor quality and all wrinkled up. The jacket that they claimed was my size was way too small, so that was a waste. I had to contact their customer several time threw...
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#677525
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My fiance ordered a dress from their website, paid in full, and then was told the product was no longer in stock. She requested a refund, and they had no problem saying a refund was coming. It just never did. I called two weeks ago to check on the status and while they...
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Mogadore, Ohio
#674031
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I ordered my dress from HOB on January 28, 2015 and I checked back in May and the anticipated ship date from the manufactures to HOB was for the end of May!! As it it now the middle of July and I have still yet to here anything and cannot recieive a refund and or do I...
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#669966
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Below is a wordy, but thorough, explanation of why I do not recommend House of Brides: After I found the right dress on The Knot, I searched for a retailer via the Dessy website and happened upon House of Brides in downtown Chicago. I went to the store and tried on the...
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1.7
I didn't like
  • Lack of responsiveness
  • Did not do their job as a liaison
  • Do not call back
#641167
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House Of Brides - Worst Customer Service Ever
My wife bought a dress at a great price. The next day we get a call saying that they don't actually have the dress we bought in stock and that they would be refunding our money shortly. 15 days go by without word or repayment, so we call and are told that we would have...
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#639302
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