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1.0 Based on 11 reviews
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    • Terrible customer service 4
    • Ignore calls 4
    • Terrible management 3
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The only reason I am giving one star is because they make you. I had nothing but problems from payment not being applied to my dress, to rudeness, to being misinformed. I finally called today to tell them I would like to have my card refunded and I would be going else where with my business. That was after I was hung up on 9 times, without even getting to say one word. When I finally got to talk to someone, the MANAGER Joann, told me i was an... Read more

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Dodging calls and emails, saying it takes 30 days an online order. This is ludicrous. I have never experienced worse customer service in my life. DO NOT BUY FROM THIS COMPANY

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They immediately took my money for a dress they advertised, but do not have. In fact, according to ***, they don't actually have ANY dresses. "We receive most of our goods from the designers direct. Items may become unavailable or be discontinued by the designer without notification to us. We must have payment on orders prior to submitting them to the designers. Designers alone confirm availability of their goods. We are not a catalog warehouse... Read more

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I received my dress exactly 4 days before my wedding. No I am not kidding. The dress I received was poor quality and all wrinkled up. The jacket that they claimed was my size was way too small, so that was a waste. I had to contact their customer several time threw email. They did respond and even called me bc they wanted sub the tiara that I ordered that for some reason the designer did not have in stock for another one that they had in stock... Read more

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My fiance ordered a dress from their website, paid in full, and then was told the product was no longer in stock. She requested a refund, and they had no problem saying a refund was coming. It just never did. I called two weeks ago to check on the status and while they sound sincere on the phone, this company is out to scam people. They beat around the bush telling you they will make a "ticket" and request the refund be processed, but we're now... Read more

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I ordered my dress from HOB on January 28, 2015 and I checked back in May and the anticipated ship date from the manufactures to HOB was for the end of May!! As it it now the middle of July and I have still yet to here anything and cannot recieive a refund and or do I have a dress! When I spoke to someone she told me certain manufactures could take up to 26 weeks to and I have surpassed that time and still have no dress!! I have cried and cried... Read more

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Hope you get your dresses in time for your wedding!!

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Below is a wordy, but thorough, explanation of why I do not recommend House of Brides: After I found the right dress on The Knot, I searched for a retailer via the Dessy website and happened upon House of Brides in downtown Chicago. I went to the store and tried on the couple of dress options I narrowed down to a few dress options. After going into the store, I collected all the measurements from my bridesmaids who are located all around the US,... Read more

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My wife bought a dress at a great price. The next day we get a call saying that they don't actually have the dress we bought in stock and that they would be refunding our money shortly. 15 days go by without word or repayment, so we call and are told that we would have our money by the end of the month. This process is repeated several times for the next few months. Each time we call, we get the run around and false promises. Finally after four... Read more

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Before I placed my order, I had spoke to a rep at House of Brides to make sure that the dress was in stock and it would be shipped in time for alterations. She assured me that she has been in contact with the designer and the dress was in stock and they { the designer} would drop ship directly to me. I waited for about the 9thday and starting calling, got the same rep who took my order, she said let me check with the designer, she NEVER... Read more

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