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My fiance ordered a dress from their website, paid in full, and then was told the product was no longer in stock. She requested a refund, and they had no problem saying a refund was coming. It just never did. I called two weeks ago to check on the status and while they...
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Mogadore, Ohio
#674031
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I ordered my dress from HOB on January 28, 2015 and I checked back in May and the anticipated ship date from the manufactures to HOB was for the end of May!! As it it now the middle of July and I have still yet to here anything and cannot recieive a refund and or do I...
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#669966
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Wedding Dress Review

Hope you get your dresses in time for your wedding!!
1.0
Details
Customer service
#643805
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Below is a wordy, but thorough, explanation of why I do not recommend House of Brides: After I found the right dress on The Knot, I searched for a retailer via the Dessy website and happened upon House of Brides in downtown Chicago. I went to the store and tried on the...
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1.7
I didn't like
  • Terrible customer service
  • Ignore calls
  • Did not do their job as a liaison
#641167
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House Of Brides - Worst Customer Service Ever
My wife bought a dress at a great price. The next day we get a call saying that they don't actually have the dress we bought in stock and that they would be refunding our money shortly. 15 days go by without word or repayment, so we call and are told that we would have...
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#639302
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Before I placed my order, I had spoke to a rep at House of Brides to make sure that the dress was in stock and it would be shipped in time for alterations. She assured me that she has been in contact with the designer and the dress was in stock and they { the...
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Anonymous
veronica calderon

how did your bank help you get your money back?

#622376
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I ordered a dress online and my account was charged. A few days later, I received a very unofficial email saying my order could not be filled, with no mention of a refund. I called and was told to wait a month for the refund. I asked for some sort of documentation...
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1.0
#615676
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I ordered a dress off of House of Brides website and tried to cancel my order about a half hour after ordering. Stephanie was supposed to submit my request to the orders department. When I called to follow up, the lady did not want to speak with me and told me I needed...
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1.0
#606156
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Ordered a dress in August, 2014 and after repeat calls asking for a status of the dress being shipped for March, 2015 wedding was told the dress would arrive no later than Jan 24th. As you might have guessed, it did not. Once again I called and got the runaround so...
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Anonymous
Anonymous

I am dealing with the same problem right now. I am dealing the Schaumburg, IL location. Horrible customer service!

1.0
I didn't like
  • Do not call back
  • Ignore calls
  • Lack of responsiveness
#601203
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BEWARE OF HOUSE of BRIDES! DON'T GET RIPPED OFF LIKE I DID! I ordered a mother of the bride dress in August 2014 and was told it would be no problem to have it by November 25, 2014. Received a phone call from House of Brides third week of September to be told that...
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#591582
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