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Before I placed my order, I had spoke to a rep at House of Brides to make sure that the dress was in stock and it would be shipped in time for alterations. She assured me that she has been in contact with the designer and the dress was in stock and they { the...
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Anonymous
veronica calderon

how did your bank help you get your money back?

#622376
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I ordered a dress online and my account was charged. A few days later, I received a very unofficial email saying my order could not be filled, with no mention of a refund. I called and was told to wait a month for the refund. I asked for some sort of documentation...
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1.0
#615676
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I ordered a dress off of House of Brides website and tried to cancel my order about a half hour after ordering. Stephanie was supposed to submit my request to the orders department. When I called to follow up, the lady did not want to speak with me and told me I needed...
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1.0
#606156
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Ordered a dress in August, 2014 and after repeat calls asking for a status of the dress being shipped for March, 2015 wedding was told the dress would arrive no later than Jan 24th. As you might have guessed, it did not. Once again I called and got the runaround so...
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Anonymous
Anonymous

I am dealing with the same problem right now. I am dealing the Schaumburg, IL location. Horrible customer service!

1.0
I didn't like
  • Lack of responsiveness
  • Do not call back
  • Ignore calls
#601203
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BEWARE OF HOUSE of BRIDES! DON'T GET RIPPED OFF LIKE I DID! I ordered a mother of the bride dress in August 2014 and was told it would be no problem to have it by November 25, 2014. Received a phone call from House of Brides third week of September to be told that...
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#591582
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THIS COMPANY IS TERRIBLE. Never in my life have I dealt with a company that has such terrible customer service and competency. Houseofbrides.com is not only disorganized and unfriendly, but they are the most unapologetic group of people in the service industry that I...
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1.0
I didn't like
  • Unapologetic
  • Lack of responsiveness
  • Ignore calls
#572123
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Don't believe the promises this company makes to you regarding ANYTHING!! They reassure you that they will get your product to you in time for your event and they will fail!!! I paid for quick delivery and a week later, my dress did not arrive. Of course when you order...
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#553553
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The WORST place to buy bridesmaid dresses. I don't understand how they can still be in business. I ordered 6 bridesmaid dresses that was suppose to be in at the end of August. I still have yet to receive them. They are a bride's worse nightmare. Now where can I find 6...
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Shenandoah, Louisiana
#545898
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Ordered a junior bridesmaid dress for my daughter in May for a November wedding. I was told I'd have it by August. It's October now, wedding is in 3 weeks and they have told me the last three times I've called that they are locating the dress in the warehouse and then...
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#544819
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I ordered 3 bridesmaids dresses Feb 10 for a October 18th wedding and still haven't received them. The wedding is in 10 days! I was given numerous delivery dates but no merchandise. In August I called my credit card company and they filed a dispute claim stating...
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#543899
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