Product: House Of Brides Manager Clear all filters (23 of 23 reviews match)
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The only reason I am giving one star is because they make you. I had nothing but problems from payment not being applied to my dress, to rudeness, to being misinformed. I finally called today to tell them I would like to have my card refunded and I would be going else...
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1.0
Product
House Of Brides Manager
I didn't like
  • Ignore calls
  • Hung up on me
  • Manager used foul language
#923184
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I ordered a dress off of House of Brides website and tried to cancel my order about a half hour after ordering. Stephanie was supposed to submit my request to the orders department. When I called to follow up, the lady did not want to speak with me and told me I needed...
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1.0
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House Of Brides Manager
#606156
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Every consultant and manager has lied to me every time I called both Orland park location and the Glenn Ellen location. I was told for 3 weeks that my additional bridal material was ordered and on its way to the store. After 3 weeks of calling nonstop and being told my...
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House Of Brides Manager
#543620
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I ordered and paid in full 3 bridesmaid dresses in the beginning of May from the Orland Park store. I was told that I would receive the dresses in the plenty of time for my October 3 wedding. In the middle of August I started calling the store and seeing when my...
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1.0
Product
House Of Brides Manager
#534122
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I ordered a bridesmaid dress in March for an August wedding. The wedding is in 2 weeks and they still have no idea when it is going to arrive in store. I have called once a day for the past 2 weeks and it is impossible to get through to their customer service. Their...
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House Of Brides Manager
#514092
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House of brides fitted me for my bridesmaids dress for my best friends wedding about 8 or 9 months before her wedding. Plenty of time right? NO. All of our dresses (there were 8 of us) didn't come in until late APRIL and her wedding was only SIX WEEKS AWAY. The dress...
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Anonymous
Anonymous

They incorrectly measured me, offered no help when I called asking if a new dress could be ordered or extra fabric. Now my seamstress needs to find over 6 inches in extra fab...

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House Of Brides Manager
#513379
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My wedding is LESS than 2 weeks away and still no bridesmaid dresses. I have called the store Manager and spoke to her once and she stated that they were stuck in customs. I have not heard back from her or when I emailed "corporate". Apparently there is no actual...
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House Of Brides Manager
#440935
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Long story short the customer service was ridiculous. They were all so rude. I told the MANAGER what my price range was so after leaving me to fend for myself stuck in a dress i couldnt get out of she gave me a dress to try on. I of course fell in love with it. Come to...
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Anonymous
House of Brides

Dear Customer, We apologize for your inconvenience and invite you to contact Customer Relations, customerrelations@houseofbrides.com to discuss your issue. Please include ...

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House Of Brides Manager
#427987
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We placed our order in September and the delivery date was supposed to be January. In January we called when we hadn't heard anything, and a staff member told us the order would be ready mid-January. Mid January passed by and we hadn't heard anything again, so we...
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Anonymous
House of Brides

Dear Customer, We apologize for any inconvenience. We invite you to contact Customer Relations, customerrelations@houseofbrides.com for assistance. Please provide the st...

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House Of Brides Manager
#382987
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I placed an order with House of Brides on January 7th and recieved an email that my dresses would come in sometime in "Early April". Early April has come and gone, and I've now called 8 times trying to get an update on the status of my order. It scares me to read all...
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Anonymous
Kate

You MUST contact the State Attorney\'s office, HOB will not be able to give them the run around. Many years ago, I worked for this company, they\'re awful!!!

Anonymous
House of Brides

Dear Customer, Dear Customer, We apologize for the inconvenience. Please contact Customer Relations, customerrelations@houseofbrides.com and include your name and Or...

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House Of Brides Manager
#312090
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