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Customer service
Discounts and Special Offers
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Exchange, Refund and Cancellation Policy
Turnaround Time

They immediately took my money for a dress they advertised, but do not have. In fact, according to ***, they don't actually have ANY dresses.

"We receive most of our goods from the designers direct. Items may become unavailable or be discontinued by the designer without notification to us. We must have payment on orders prior to submitting them to the designers. Designers alone confirm availability of their goods. We are not a catalog warehouse that stores all of the goods available on our site."

The trouble is, I will have a very difficult time buying a prom dress for my daughter now that the money I set aside for this purchase is tied up with House of Brides for up to 30 days!

Reason of review: Poor customer service.

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