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Awful!!! My client ordered her dress October 22, 3017 for her wedding on August 11, 2018. She kept calling and getting the runaround about when her dress was going to be in. The manager is always “on the phone with someone”, just “took someone in to her office”. She...
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#1333709
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I can not stress enough DO NOT GO HERE. Dress arrived late. Was not there in time for the wedding date I gave them. (Ordered in September 2017 for a May 2018 wedding) There is no customer service or corporate accountably. I emailed "support" several times with no...
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1.0
I didn't like
  • Didnt have my dress in time for my wedding
#1297375
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Do not even BOTHER with this terrible excuse for a bridal salon. I was happy in the beginning with the overall service because Sierra was there and unfortunately was the only thing good about this place. She quit (and was my consultant) and since then I have not been...
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1.0
#1271841
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I was a walk in customer looking for a dress to attend a wedding. I wanted something off the rack. The sales woman was very helpful. She pulled many dresses to try. I finally found one. All is well! I set up a fitting appointment for alterations. I arrived and checked...
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2.4
#1086319
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House Of Brides Customer Care Review

I would recommend this business to anyone! I received great customer service and help making design decisions! They have a wonderful variety and I found exactly what I wanted when I went there! I know they will be great for proms too! Mona
4.9
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#1009982
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Walked into the Downers Grove location because my friend found her dress from there and had nothing but good things to say so I thought I would go in and check out the dress in the window. Walked in excited and overwhelmed and asked if someone could direct me where to...
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Anonymous
Anonymous

Well they say online to make an appointment so its your own fault.

1.0
Escanaba, Michigan
#941844
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I recommend no one and I mean no one go to house of brides. For bridesmaid dresses I had so many problems with them. Dealing with different girls there. Only one girl knew what she was doing. My bridesmaids paid there dresses off in March and they NOW JUST came in. MY...
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Plano, Illinois
#939837
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The only reason I am giving one star is because they make you. I had nothing but problems from payment not being applied to my dress, to rudeness, to being misinformed. I finally called today to tell them I would like to have my card refunded and I would be going else...
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1.0
I didn't like
  • Terrible customer service
  • Ignore calls
  • Hung up on me
#923184
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House Of Brides Online Order Review

Dodging calls and emails, saying it takes 30 days an online order. This is ludicrous. I have never experienced worse customer service in my life. DO NOT BUY FROM THIS COMPANY
1.0
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Brooks, Kentucky
#822089
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They immediately took my money for a dress they advertised, but do not have. In fact, according to ***, they don't actually have ANY dresses. "We receive most of our goods from the designers direct. Items may become unavailable or be discontinued by the designer...
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1.0
#816160
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