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Every consultant and manager has lied to me every time I called both Orland park location and the Glenn Ellen location. I was told for 3 weeks that my additional bridal material was ordered and on its way to the store. After 3 weeks of calling nonstop and being told my...
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#543620
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I ordered and paid in full 3 bridesmaid dresses in the beginning of May from the Orland Park store. I was told that I would receive the dresses in the plenty of time for my October 3 wedding. In the middle of August I started calling the store and seeing when my...
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1.0
#534122
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we were quite unhappy with the service the way they allowed people to let their children run and scream non stop . The dresses were dirty not enough sizes. And not offering beverage like other bridal stores. We drove to Orland Park from Indiana and were not impressed,...
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1.0
#528365
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Ordered Mother of the Bride dress on January 4, 2014 for a September 27 wedding. As of August 23, 2014, the HOB has no idea where the dress or when/if it will arrive in time. The dress was also paid in full on January 4. My understanding is you cannot get your money...
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#525263
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I ordered my wedding dress in the beginning of February 2014 from the Orland park location. At this time I was told by the sales rep to say my wedding date was July 12th 2014 with a true wedding date of August 16 2014 to make sure my dress was received in the store on...
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#523533
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After waiting on hold for so long in the 5 times I have called trying to find out where my 2 bridesmaid dresses are (the wedding is in 2 weeks), i've heard on the "hold recording" that you apparently pride yourself on customer service. I disagree. I was tolld the 4th...
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Anonymous
Anonymous

did you get your dresses in time? I am going through the same thing. The wedding is four weeks away and no dresses, we ordered them 22 weeks ago!

#514530
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I ordered a bridesmaid dress in March for an August wedding. The wedding is in 2 weeks and they still have no idea when it is going to arrive in store. I have called once a day for the past 2 weeks and it is impossible to get through to their customer service. Their...
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#514092
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House of brides fitted me for my bridesmaids dress for my best friends wedding about 8 or 9 months before her wedding. Plenty of time right? NO. All of our dresses (there were 8 of us) didn't come in until late APRIL and her wedding was only SIX WEEKS AWAY. The dress...
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Anonymous
Anonymous

They incorrectly measured me, offered no help when I called asking if a new dress could be ordered or extra fabric. Now my seamstress needs to find over 6 inches in extra fab...

#513379
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Hello my name is Nicolle Griffin. I responded to a job app on craigslist for a data entree and receptionist for house of brides in Glen Ellyn. I got a call back on March 27th for a interview on March 28th. The day of my interview I called the house of brides to double...
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#481278
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I was nervous to order this dress for my cousin's wedding as I already saw the terrible reviews. I ordered with PLENTY of time for them to screw up, as I expected. I have tried the online chat, I have called two different numbers. I was told that because the order was...
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Anonymous
Love2000

i absolutely hate this place!!!! horrible customer service and never deliver on time!!!! My dresses were suppose to get here since February but still no dress and no answers. ...

#472681
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