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THIS COMPANY IS TERRIBLE. Never in my life have I dealt with a company that has such terrible customer service and competency. Houseofbrides.com is not only disorganized and unfriendly, but they are the most unapologetic group of people in the service industry that I...
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1.0
I didn't like
  • Do not expect to be called back
  • Lack of responsiveness
  • Joan will ignore your calls
#572123
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Don't believe the promises this company makes to you regarding ANYTHING!! They reassure you that they will get your product to you in time for your event and they will fail!!! I paid for quick delivery and a week later, my dress did not arrive. Of course when you order...
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#553553
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The WORST place to buy bridesmaid dresses. I don't understand how they can still be in business. I ordered 6 bridesmaid dresses that was suppose to be in at the end of August. I still have yet to receive them. They are a bride's worse nightmare. Now where can I find 6...
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Shenandoah, Louisiana
#545898
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Ordered a junior bridesmaid dress for my daughter in May for a November wedding. I was told I'd have it by August. It's October now, wedding is in 3 weeks and they have told me the last three times I've called that they are locating the dress in the warehouse and then...
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#544819
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I ordered 3 bridesmaids dresses Feb 10 for a October 18th wedding and still haven't received them. The wedding is in 10 days! I was given numerous delivery dates but no merchandise. In August I called my credit card company and they filed a dispute claim stating...
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#543899
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Every consultant and manager has lied to me every time I called both Orland park location and the Glenn Ellen location. I was told for 3 weeks that my additional bridal material was ordered and on its way to the store. After 3 weeks of calling nonstop and being told my...
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#543620
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I ordered and paid in full 3 bridesmaid dresses in the beginning of May from the Orland Park store. I was told that I would receive the dresses in the plenty of time for my October 3 wedding. In the middle of August I started calling the store and seeing when my...
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1.0
#534122
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we were quite unhappy with the service the way they allowed people to let their children run and scream non stop . The dresses were dirty not enough sizes. And not offering beverage like other bridal stores. We drove to Orland Park from Indiana and were not impressed,...
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1.0
#528365
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Ordered Mother of the Bride dress on January 4, 2014 for a September 27 wedding. As of August 23, 2014, the HOB has no idea where the dress or when/if it will arrive in time. The dress was also paid in full on January 4. My understanding is you cannot get your money...
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#525263
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I ordered my wedding dress in the beginning of February 2014 from the Orland park location. At this time I was told by the sales rep to say my wedding date was July 12th 2014 with a true wedding date of August 16 2014 to make sure my dress was received in the store on...
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#523533
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